“Explaining why you did something doesn’t erase the impact, repair the hurt, or change the outcome.” ~LMB Have you fallen into the habit of explaining your actions rather than repairing the hurt those actions caused? Do any of these responses sound familiar? Spouse: “I’m disappointed that I can’t count on you to follow through on what […]
Change the Way You View Feedback
“Struggling with conflict has little to do with the content you are talking about and almost everything to do with how you discuss that content.” ~LMB When I tell my clients that conflict is an opportunity and feedback is a gift, they often respond with the following: • “It doesn’t feel like a gift.” • […]